πΊππΏππΆππ΅β’
OF THE
POUR
Good questions.
Clear answers.
A practical guide to choosing, ordering, receiving, and caring for your Murvithβ’ ice and drink accessories.
01What does πΊππΏππΆππ΅β’ sell?
Murvithβ’ offers ice-making and iced-drink accessories for home use and everyday entertaining. Each product page provides the relevant product details, materials, dimensions, features, and package contents.
02How do I choose an ice-making accessory?
Consider the type and size of ice you want, available freezer or counter space, material, capacity, and care instructions. Review the product listing for exact dimensions and included components before ordering.
03Are product colors exactly as shown?
We make reasonable efforts to show products accurately. Small differences in color or appearance may occur because of lighting, photography, and individual screen settings. Review the product specifications as well.
04How should I clean ice trays and drink accessories?
Follow the care instructions supplied with the specific product. Unless the listing or product instructions expressly state otherwise, do not assume an item is dishwasher-safe, heat-safe, or suitable for microwave use.
05How long does order processing take?
Orders are generally processed within 1β3 business days after payment confirmation, excluding weekends and public holidays.
06How long does delivery take?
Standard transit is estimated at 7β15 business days after dispatch. Processing time is additional. Actual delivery may vary by destination, carrier, customs procedures, and seasonal volume.
07Will I receive tracking information?
When tracking is available, shipment details will be sent to the email address provided at checkout. Carrier systems may take time to display the first scan after dispatch.
08Can I change or cancel my order?
Contact us as soon as possible. We can request a change or cancellation if fulfillment has not progressed too far, but changes cannot be guaranteed once processing or dispatch has begun.
09What is your return window?
Eligible unused products may be returned within 30 days after delivery, subject to the Return & Refund Policy and mandatory consumer rights applicable in your location.
10What if an item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and advise on an appropriate resolution.
11When will an approved refund be issued?
Approved refunds are generally submitted within 5β10 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to post the funds.
12How can I contact customer support?
Email service@murvith.com or call +86 18923889057. Include your order number and checkout email for order-related enquiries.