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When the order isn't quite right.
We want your Murvithβ’ experience to feel clear from checkout to delivery. This policy explains how to request a return and how approved refunds are handled.
Request a return for eligible unused products within 30 days after delivery.
Tell us about damage, defects, or an incorrect item within 7 days of delivery.
Typical time to submit an approved refund after receipt and inspection.
What may be returned?
Eligible products may be returned within 30 days after delivery if unused, in original condition, and accompanied by original packaging and components where possible. Please contact us before sending anything back.
Keep it in original shape.
Returns may be declined where items show use, damage, alteration, or missing components not attributable to a delivery issue, subject to mandatory consumer rights that apply in your location.
Begin with a message.
Email service@murvith.com with your order number, product name, and reason for return. Wait for return instructions before shipping the item.
Who covers postage?
For change-of-mind returns, customers are generally responsible for return shipping. If an item is defective, damaged, or incorrect, contact us so we can review the case and advise on an appropriate arrangement.
From return receipt to refund.
After the returned item is received, it will be inspected and we will notify you whether the refund is approved. Approved refunds are generally submitted to the original payment method within 5β10 business days after inspection. Your bank or payment provider may need additional time to post the funds.
Original shipping charges and return shipping costs are handled in accordance with the circumstances of the return, checkout information, and applicable consumer protection laws.
Let us know within 7 days.
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and issue. We will review the information and discuss an appropriate solution.
This policy does not limit any mandatory rights you may have under applicable consumer protection laws.